Position Sought: Call Center Supervisor providing all aspects of expert daily management, monitoring, and training of call center agents.
Qualifications: 10-plus years expert certified experience at management-level Supervising, monitoring, hiring, overseeing and training of call center personnel.
Best Qualities: Goal-oriented, dependable, prompt, cooperative, honest, hard working, reliable, relates well to management and employees.

Attended UCLA for Oracle SQL and PL/SQL Development. Immediately available for well-remunerate position. References and testimonials upon request.
     Mike T. Harges

1428 Stanford St,  #F - Santa Monica, CA  90404
PH: (310)-453-7087 - EM: response@harges.net


Customer Support Supervisor

  • Instrumental in the development and implementation of the Call Center consisting of; 24 Hour / 7 day phone, e-mail and live chat support.
  • Resume review, interview candidates for call center hiring.
  • Monitor ACD stats, and trouble tickets summarizing and reporting trends/volumes/metrics to Sr. Management.
  • Periodically monitor service calls to observe employee demeanor, technical accuracy, and conformity to company guidelines.
  • Use of Lucent Centerview for scheduling, monitoring and statistics.
  • Over saw agents on a day-to-day basis, including scheduling monitoring and training.
  • Customer Support Department liaison to other in house departments.

    Access Corp
    Technical Support Representative

  • Interfaced with client's installation requirements.
  • Coordinated assembly and installation timetables.
  • Installed & configured new Predictive Dialer systems.
  • Trained new employees & clients to use Predictive Dialer Systems.
  • Insured Y2K computability for customer sights.

    Quaterdeck Corp
    Customer Support Supervisor

  • Supervised all aspects of Technical support team.
  • Interviewed candidates for call center hiring.
  • Revised training syllabus and manuals.
  • Provided in-house video documentation of all training and meetings.
  • Supervised in-house Beta testing of new products.

    United States Air Force
    Electronic Communications Specialist

  • Taught electronic communication systems & electronic theory.
  • Supported electronic communication system (Plain 55).
  • USAF teaching certificates.
  • Top Secret Clearance.

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