Position Sought: Call Center Supervisor providing all aspects of expert daily management, monitoring, and training of call center agents.
Qualifications: 10-plus years expert certified experience at management-level Supervising, monitoring, hiring, overseeing and training of call center personnel.
Best Qualities: Goal-oriented, dependable, prompt, cooperative, honest, hard working, reliable, relates well to management and employees.
Attended UCLA for Oracle SQL and PL/SQL Development. Immediately available for well-remunerate position. References and testimonials upon request.
| | | | Mike T. Harges
1428 Stanford St, #F - Santa Monica, CA 90404
PH: (310)-453-7087 - EM: response@harges.net
WORK EXPERIENCE
Stamps.com
Customer Support SupervisorInstrumental in the development and implementation of the Call Center consisting of; 24 Hour / 7 day phone, e-mail and live chat support.Resume review, interview candidates for call center hiring.Monitor ACD stats, and trouble tickets summarizing and reporting trends/volumes/metrics to Sr. Management.Periodically monitor service calls to observe employee demeanor, technical accuracy, and conformity to company guidelines.Use of Lucent Centerview for scheduling, monitoring and statistics.Over saw agents on a day-to-day basis, including scheduling monitoring and training.Customer Support Department liaison to other in house departments.Access Corp
Technical Support Representative Interfaced with client's installation requirements.Coordinated assembly and installation timetables.Installed & configured new Predictive Dialer systems.Trained new employees & clients to use Predictive Dialer Systems.Insured Y2K computability for customer sights.Quaterdeck Corp
Customer Support Supervisor Supervised all aspects of Technical support team.Interviewed candidates for call center hiring.Revised training syllabus and manuals.Provided in-house video documentation of all training and meetings.Supervised in-house Beta testing of new products.United States Air Force
Electronic Communications Specialist Taught electronic communication systems & electronic theory.Supported electronic communication system (Plain 55).USAF teaching certificates.Top Secret Clearance.
|